Frequenty Asked Questions

General

So if I sign up, whenever something happens to my car, I'll get an alert?

Alas, no. We can't guarantee that you'll get messages. But the more people in your neighborhood who know about ItsCarma, the better your chances of having someone send you that "street cleaning" (or whatever) message when you need it. And from there, we'll do our best to get it to you. Again, though, no guarantees--it largely depends on the willingness of others to help out when they see something amiss.

Subscriptions

How can I pay?

Payments are through PayPal. The usual credit/debit cards are accepted, and if you have a PayPal account, that works too.

How long is a subscription?

A subscription lasts one month, and renews automatically every month unless you cancel via PayPal.

How can I cancel my subscription?

You can cancel via PayPal. If you cancel, the subscription is prevented from continuing for subsequent months, while continuing to run through the end of its current month.

I have a basic one-car subscription, but want to add another car. What should I do?

The two things you have to do are (1) get a two-car subscription, and (2) be sure you go to PayPal and cancel the one-car subscription. After you cancel it, the one-car subscription will remain active through its current month, but will not renew.

I subscribed for two cars. What do I do now?

If you subscribe for two or more cars, then after subscribing, don't forget to go to your account to add the additional license plate information! (We'll remind you again after you get back from the PayPal pages.)

How do alerts work if I subscribe for more than one car?

Alerts for all cars in this subscription will go to the one phone number associated with your account.

Placards

Where should I put the placard?

Attaching the placard to the inside of the rear window on your car may give you the best chance of it being seen, but use your best judgement on that. Make sure you choose a safe place for it (one that's not blocking your view).

I have a cafe where I'd like to make your placards available. How can I do this?

That's awesome! Contact us and we'll work with you to make it happen!

I'd like to give all my friends placards. How can I do this?

Thanks! We feel we can never have too many supporters. Contact us and we'll work with you to make it happen!

License plates

Are DP and DV on disabled person plates part of the plate number?

Yes. In California, disabled person plates have a small vertically oriented DP or DV on the left side of the plate. Enter these at the beginning of the plate number like any other letters in the plate number.

How do I handle spaces, and hearts, hands, or other symbols when entering license plate numbers?

When you enter a plate that includes spaces, hearts, hands, or other symbols, simply omit those in your entry. So, ignore spaces and symbols.

Abuse of the Service

I want to prank my best friend with ItsCarma. Is that ok?

No. Sending prank alerts or otherwise bogus alerts violates our Community Guidelines. It is absolutely not allowed.

I'd like to join, but I'm worried about getting bogus or harassing messages.

As a registered user, one of the settings in your account is who you will accept alerts from. The default is to accept alerts from logged-in users only. This will keep you from getting alerts sent by anyone who's not logged in. If you have that setting selected, and still you feel that someone is violating our Community Guidelines (which prohibits threatening behavior and sending bogus alerts), please let us know and we will work with you to resolve the situation.

 

 

 

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